Frequently Asked
Questions

Locate “Aprio Connect” on your smart phone in the App Store or click HERE to scan this QR Code to download.

Launch the app and click “Please Register”. Fill the requested information fields and click “Sign Up” to continue. Information should match what you provided your employer. Refer to the “New Employee Portal account has been created” email from noreply@Aprio Connect.com.

The email and phone number you use to register should be what you provided your employer. Refer to the “New Employee Portal account has been created for Aprio Connect” email from noreply@Aprio Connect.com or contact your manager/payroll administrator.

A verification code is an authentication method used to verify your identity. A code will be sent to both your email and phone from the app that were used to register.

If you did not receive the “Your verification code” email from noreply@Aprio Connect.com email in your inbox or spam folder, please click “Resend Code”. If you are still having issues with this after resending the code, please go back to registration and check that you typed the email correctly.

If your verification code did not send, please click “Resend Code”. You will receive a new code to the phone number you used for registration. If you are still having issues with this after resending the code, please go back to registration and check that you typed the phone number correctly.

If you receive this message, the app could not validate the information when compared to the payroll database. Click “OK” and correct the requested information. If the issue persists, please contact your manager/payroll administrator to verify your information in the payroll system.

Launch Aprio Connect to get the main login screen. If you have already registered, enter the email you registered with, then enter the password created during registration and click the “Login” button. If you are having difficulties logging in, please check that you are entering the proper credentials.

Once in the app, on the main page, click the question mark icon and look for the option “Log Out”. The system will also automatically log you out after inactivity.

Once in the app, on the main page, click the question mark icon and select the option “Change Password”. Type the current password for the account, and in the next two fieldsm type the new password. Keep in mind the “New Password” field needs to be the same as the “Repeat New Password” field.

You cannot change the email for the account through the app. To make changes to your email, please contact your manager/payroll administrator with your employer.

Locate the email that was used for the “New Employee Portal account has been created for Aprio Connect”. This is the email on file with your employer. If you cannot locate the email, contact your manager/payroll administrator with your employer.

If you forgot your password, click the “Forgot Password” text under the login button. You will be prompted to enter the username for the app and the verification code. Once done, you will be able to set a new password.

The app allows employees to review and download pay statements, W-2s, and 1095s, as well as update key information like address, phone number, and direct deposit details, if specified by the client.

In the main payroll section, select for the “Update” button under the profile information box, then enter your password. This is where you can edit to correct your address and phone number information. Once complete, click the “Save Edits” button.

If you do not have the Update button, please reach out to your employer to update the information.

To prevent issues during registration and managing your account/payroll information the email, first name, and last name fields have been disabled. Please contact your manager/payroll administrator with your employer for these changes.

In the payroll tab below the profile and direct deposits, click “Add Direct Deposit Account”. Enter your password and proceed. You will be prompted to enter the appropriate direct deposit information for your new account. Once completed, click the “Save New Account” button. Any payroll changes or additions may take up to 48 hours to reflect on the account, so please check that you have the proper information added before any processing deadlines.

Your employer must enable this feature for you to add direct deposits.

Flat Amount: A fixed sum deposited into a designated account each pay period from your net paycheck.

% of Gross Earnings: A percentage of your gross income (before taxes and deductions) deposited into a designated account.

% of Net Pay: A percentage of your net income (after taxes and deductions) deposited into a designated account.

% of Remaining Net: A percentage of your remaining net income, after other direct deposits have been made, deposited into a designated account.

Entire/Remainder: The entire net income, or the remainder after other deposits, deposited into a designated account. Only one of these types of accounts can be active at a time.

Under the profile section, click the small teal ball or “gear” icon within the shown direct deposit on the right hand side. Enter your password and proceed. From here, you can adjust the calculation method and/or amount to your liking and remove the direct deposit account by clicking the “Remove Account” button.

Any payroll changes or additions may take up to 48 hours to reflect on the account.

Please note that any change done to payroll information can take up to 48 hours to reflect on the account. If you still do not see the changes, try checking back in to verify your updates. Please check that you also have provided the proper information before any processing deadlines to prevent delays.

Once you have logged in, click the question mark icon at the top right and click the “Add Company” button. Enter the requested information, then click “Verify”.

When registering for Aprio Connect, it will pull in data for all the employers you have worked for that Aprio is the payroll provider. Please click the toggle button next to the company name on the Payroll screen to switch an employer.

Benalign offers employees access to additional insurance and perks, including discounts through a Consumer Perks Program, a marketplace with over 20 non-traditional benefits tailored to lifestyle needs, and affordable telehealth options. Including the My Pocket Storage solution provides easy access to benefit summaries, ID cards, and loyalty cards.

No, the service does not come out of your paycheck. However, you will be asked to set up a payment option when you start using Benalign’s services.

In the main Benalign Hub screen, click “Resources & Support”. From here, you will be taken to a chat room where you can get answers for any questions regarding Benalign and their services.

Yes, Benalign benefits should remain after leaving your employer.

Yes, there is a 24 hour waiting period after you receive the initial registration email.

An employee will still have access to Aprio Connect three years after their termination.

Select the employee and check the box by their name, then select the top three dots and click “send account created email”.

The app follows the language settings on the phone. If their phone is set to Spanish, the app will be in Spanish. The documents (pay statements, W2s, 1095s) will be appear in Spanish.

There is no time limit as the app uses their personal information to match them to their account. The email is not required for them to set up their account.

No, employees will not get locked out of their account.

No, passwords are valid until they update it.

The employee can refer to the welcome email they received when they registered for their account. Your office’s admin can also run a report with registered users and usernames.

If the email address and phone number are verified, it will create their account but will not attach them to their employer. They will need to verify full name, date of birth, and the last four digits of their social security number to match payroll. If they do not, it will not attach them. Once payroll is updated within 20 minutes, the employee should be able to log back into their account, and complete the registration to link them to their employer.

Sign in to your account and look for the toggle button on the main screen next to the company name. Click the button and switch to your current company.

Log into Webtools, select the OnDemand Reporting 2.0 menu, Aprio Connect and choose one of the following reports:

Employee Detailed Audit Log

• Search for a specific employee
• List change type, before values, after values, and dates
  Includes
• phone/operating system used for the change (all changes come in as system administrator in the audit trail)

Client Audit Log List

• List of employees, change types, and dates

Registered Client Users

• List of employees registered in Aprio Connect for the client
• Includes usernames

Each partner has their own FAQ/Support within the app, they will need to reach out them for assistance.

No, you will continue to use your existing login. If you would like to create a login for Aprio Connect, it will only contain your own personal information.

Not at this time. Once onboarding is integrated, we can enable that setting for new hires, depending on your preference.

On your dashboard, click the employee portal. Then, on the left-hand side, click utilities and reset password.

Once onboarding is incorporated into the app, this will be available for new hires.

They can view their last pay statement to view their current balance.

The HCMToGo portal isn’t going away; we just won’t require new employees to register for it. Existing employees who already use the portal can continue accessing it if they choose.